Effective November 1, 2026

Terms of Service

These terms cover your use of DriveMax — the software platform behind DriveMax Tow, drivemaxdms.com, and DriveMax Repair. We've written them in plain English. By creating an account or using the service, you agree to them.

DriveMax and all Affiliated Companies — DriveMax DMS (the dealer management system), DriveMax Tow (towing), DriveMax Repair (repair shop software), and DriveMaxMM (the mobile mechanic app) — together provide this service. In these terms, DriveMax means DriveMax together with its affiliated companies, whichever of these products you use.

One platform, separate subscriptions

DriveMax is one platform with one account and one login. On that account sit separate monthly subscriptions: DriveMax Tow for towing companies, DriveMax DMS for car dealerships, and DriveMax Repair for repair shops. Each product is subscribed to — and billed — separately. Adding another product is a switch on the account you already have, not a new signup.

The free trial

Every subscription starts with a 30-day free trial. When the trial ends, subscribing is your choice: nothing converts automatically. If you don't subscribe, you aren't charged, and the trial simply ends.

What it costs

DriveMax Tow is $75.99 a month — everything included: unlimited calls, drivers, trucks, locations, and storage locations. Dispatch, our AI phone agent, is part of the service — he comes as an employee, not an add-on.

We make our money on the subscription, not on the upsells and add-ons — DriveMax charges no add-on or module fees. Some features use third-party services that charge per use, such as license-plate lookups. Those costs pass through at exactly what we're charged, with no markup, and are itemized on your bill. Vehicle-history reports work differently: you buy report credits in advance and draw them down as you run reports. Billing details, including cancellation and refunds, are in our Billing & Cancellation policy.

Your account and your team

Accounts are for businesses. Each of your office team members gets their own login, and the login ID is that person's email address. Drivers sign in to the driver app with their own phone number and a personal sign-in link. Either way, there are no shared logins. You're responsible for who you add to your account, the roles you give them, and the activity under your account. Keep your team's credentials secure, and remove access promptly when someone leaves.

Your data stays yours

The records your business puts into DriveMax — calls, customers, vehicles, impound and storage records, invoices, payments, and everything else — remain your business's property. We do not sell subscriber data or your customers' data, and we do not use your records for DriveMax's own marketing. We process your records only to run the service for you. If you leave, you can export your data; our Privacy Policy explains what we collect and how long we keep it.

While your subscription is in good standing, your DriveMax portal is yours to run your business on — access to it is a right of your subscription. DriveMax will never use your portal, your screens, or your account in advertising, and will never show them to your customers or to anyone else.

One small disclosure: invoices the platform prints for your customers carry a small "Powered by DriveMax Tow" line at the very bottom. Estimates never carry it. It is the only place the DriveMax name appears on your customer paperwork.

Acceptable use

Use DriveMax for your business's lawful operations. Don't use it to break the law, infringe anyone's rights, send spam, probe or disrupt the service or its security, or access another subscriber's account or data.

Availability

We work hard to keep DriveMax up and running and your data safe, and we provide the service with reasonable care. The service is provided on an as-available basis: we don't promise any specific uptime, and features may change as we improve the platform. We'll give reasonable notice before removing a feature you rely on.

Liability

To the extent the law allows, DriveMax's total liability for any claim connected with the service is limited to the subscription fees you paid in the three months before the claim arose, and neither side is liable for indirect or consequential damages, such as lost profits. Nothing in these terms limits liability that can't be limited by law.

Ending the relationship

You can cancel anytime under the Billing & Cancellation policy. We may suspend or end an account for abuse, for non-payment after notice and a 7-day grace period, or when the law requires it.

Changes to these terms

We may update these terms. For material changes, we'll announce the change at least 30 days before it takes effect. Continuing to use the service after a change takes effect means you accept it.

Governing law

These terms are governed by the laws of the State of South Carolina.

Contact

Questions about these terms? Send them through our feedback form or call us at (854) 236-6444.