Effective November 1, 2026
Privacy Policy
DriveMax is based in Lake City, South Carolina. This policy explains what information we collect when you use DriveMax Tow, the wider DriveMax platform, and our websites, what we use it for, and what we never do with it.
DriveMax and all Affiliated Companies — DriveMax DMS (the dealer management system), DriveMax Tow (towing), DriveMax Repair (repair shop software), and DriveMaxMM (the mobile mechanic app) — together provide this service. In this policy, DriveMax means DriveMax together with its affiliated companies, whichever of these products you use.
What we collect
- Account and business details — your business name, contact details, and billing information when you start a trial or subscribe.
- Employee and driver information — the names and email addresses of your office team members; an employee's email address is their login ID. For drivers, we also hold the phone number the driver app signs in with.
- Records you enter — the information your business enters about its own calls, customers, vehicles, impounds, and payments. We hold and process these records on your business's behalf so you can run your towing company on DriveMax Tow.
- Location data — while a driver is signed in on shift, the driver app collects the phone's location so dispatch can see the truck, send the nearest driver, and give the customer an honest ETA. Signing in starts the shift and the location sharing; signing out ends both — we do not track drivers on their own time. A truck fitted with a GPS unit reports the truck's location to the service the same way.
- Call media and signatures — the photos and video captured on a call, and customer signatures captured on the driver's phone — the service authorization, the loading-damage disclaimer, a private-property authorization — are stored on the call record they belong to.
- Motor club information — when a call arrives through a motor club your account is connected to, the club sends the details needed to run the call: the member's name, vehicle, location, and the service needed.
- Website forms — what you send through our trial signup, feedback, and waitlist forms.
- Server logs — standard technical logs (IP address, browser type, pages visited, and timestamps) created when anyone visits our sites.
How we use it
We use this information to run the service and your account, to bill subscriptions and pass-through costs, to provide support, and to send service notices — things like a billing problem or a change to these policies. If you joined a waitlist or asked for launch news, we use your contact details to send exactly that, and nothing else.
What we never do
We do not sell personal information. And we do not mine the customer records your business stores in DriveMax — not for advertising, not for our own marketing, not for anyone else.
Who we share with
Only the processors needed to operate the service: payment processors (Square and Authorize.net), our hosting and email providers, mapping and location services, and similar vendors who work for us under contract to run DriveMax. Motor clubs you connect to your account exchange call details with it — that is how club calls reach your board, and how the club hears the job is done. We may also disclose information when the law requires it.
Cookies
Our sites use essential and session cookies — the kind needed to keep you signed in and the service working. We do not use advertising trackers.
Retention and deletion
We keep account data while the account is active, and you can export your records from the service. After an account closes, you may request deletion of your data. We'll delete it except where the law requires us to retain records — for example, billing records.
Security
All traffic runs over HTTPS. Passwords are stored hashed, never in plain text. Access inside an account is role-based, so your team sees only what their role allows.
Your choices
Contact us to access, correct, or delete your own account information, or with any privacy question: through our feedback form or by phone at (854) 236-6444.
Changes
If we change this policy in a material way, we'll announce the change in advance and post the updated policy here with a new effective date.